Refund policy

At Treasure Era, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.
  • The item is returned in its original packaging.
  • You provide proof of purchase (order number or receipt).

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final-sale items
  • Items showing signs of use, damage, or alteration caused by the customer

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

Once verified, we will offer a replacement, exchange, or full refund at no additional cost.

Return Process

To initiate a return:

  1. Contact our support team at director@treasureera.store
  2. Include your order number and reason for return.
  3. Our team will provide return instructions.

Items returned without prior authorization may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.
  • We recommend using a trackable shipping service.

Refunds

Once your returned item is received and inspected:

  • We will notify you regarding approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method.
  • Refunds are typically processed within 5–10 business days after approval, depending on your payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us first.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Us

Address: 123 City Road, London, EC1V 2NX, United Kingdom

Email: director@treasureera.store

Phone: +44 (787)-876-1928

Business Hours: Monday to Friday– 9:00 am to 6.00 pm